REFUND POLICY

Store Refund Policy: Shipping and Returns

At Kai Blends, we want to ensure a hassle-free and transparent shopping experience for our valued customers. To facilitate this, we have outlined our shipping and return policy below to clarify the process and address any concerns you may have.

Shipping:

1. Responsibility for Shipping Costs: Unless the product you receive is defective, you are responsible for all shipping costs associated with returning your item. Please note that shipping costs are non-refundable.

2. Efficient Returns: To minimize your shipping expenses, please follow these steps:

   • Place returned items in a securely sealed shipping package.
   • Label the package as a "Return to Sender."
   • Keep in mind that you are responsible for items that are lost in transit or not received by us. However, we encourage you to contact us at hello@kaiblends.com if you encounter any issues with the shipping process or need to update your shipping address.

3. Tracking and Insurance: To ensure the safe arrival of your return, we recommend using a trackable shipping service and consider purchasing shipping insurance. While we cannot guarantee the receipt of your return, tracking and insurance will provide you with the status of your package throughout its journey.

4. Missing Items: If an item you returned is missing or if you have any concerns, please reach out to us promptly at [Contact Email]. We are here to assist you in resolving any issues.

Refunds:

1. Notification of Refund Status: Once we receive and inspect your return, you will receive an email notifying you of the status of your refund.

2. Restocking Fee: A restocking fee of 5% of the order value will be applied to the refund amount, except in cases where we find a manufacturer defect in the product. We believe in fairness, and this fee helps cover the costs associated with processing returns.

3. Refund Methods: Depending on the circumstances, we offer two options for refunds:

   • Cash refund: Refunds will be credited back to the original method of payment within 3-7 business days.
   • Store credit: In some cases, we may offer store credit as an alternative to cash refunds, based on a case-by-case evaluation.

4. Refund Processing Time: Refunds typically post to your account within 5-10 days after the credit has been issued. If you do not see your refund posted after 7 days, we recommend contacting your bank first and then reaching out to us at hello@kaiblends.com for further assistance.

We appreciate your understanding and cooperation in adhering to our shipping and return policy. Our goal is to provide you with a seamless shopping experience, and we are committed to addressing any concerns you may have. If you have any questions or require assistance, please do not hesitate to contact us at hello@kaiblends.com. Thank you for choosing Kai Blends Beauty.

Exchanges (if applicable)
I'll replace defective items within 30 days from purchase. If you need an exchange please email me info@kaiblends.com and send your item to the address listed below.

To return your product, mail your product to:

Kai Blends 

C/O Kailah May Inc.

6162 PO Box 

Newark, NJ 07106

hello@kaibklends.com

*Offer valid for products purchased directly from https://kaiblends.com. Products purchased from other retailers excluded. Promotional items and sample size / mini 2 oz. products are non-returnable. Refund policy not valid on sale items. Offer valid for orders delivered to the U.S. only.